03:29 09 Feb 20
We had an odd smell in the house when we returned from an appointment. It smelled like something burning and it began to irritate my wife's throat. After carefully checking everything I could we decided to call Airtron. They sent a service technician named Juan who arrived in the evening. He was very thorough. In turning up the heat and blower the smell mostly dissipated. Juan was interested, courteous, and thorough. Because of that we were reassured we didn't have a serious problem and we both slept well that night.
21:18 06 Feb 20
Orlando Padilla arrived within the requested window (8am-3pm), a very friendly & professional technician. He did a system check / tune-up and stated all fields were within required range and system was properly working. All in all, I am very satisfied with the tune-up conducted. I have been a customer since 2005. I have been confident and very pleased with Airtron, the Technicians, and overall experience. Thank you.
20:08 29 Jan 20
Technician Luke Mitchell came out to check my ceiling air vents. He did a thorough job, was genuinely concerned for my family’s safety and answered all my questions. I would highly recommend this company’s services and this technician.
14:53 21 Jan 20
Airtron does regular preventative maintenance on our heat pump system. They show up on time and do a thorough job. I’ve always been pleased with their technicians. James performed our last service and did a great job. It appears that the company treats its employees well as evidenced by its retention of quality technicians.
22:17 09 Jan 20
1-9-2020 Randall Bowling did his usual excellent work. He was happy to answer my questions about the system checks he was performing. He also let me know of a system upgrade that could help my situation. Great work! Randall is a great technician. He was respectful of my home and myself. He worked very hard to resolve the clogged drain line. I was very pleased with his work and tenacity.
13:23 03 Jan 20
Brandon worked efficiently and explained the one problem he found and fixed. However, usually the technicians use shoe covers while working in the house, but he did not, even when walking on the carpet. The ground wasn't muddy outside, but we usually take our shoes off in the house, so shoe covers are appreciated.
19:39 28 Dec 19
We had Luke Mitchell from Airtron service our system today and he was extremely helpful in explaining how we needed to take care of our AC to keep it running efficiently. We really appreciate the quick service and assistance.
21:18 20 Dec 19
Luke Mitchell did an outstanding job adjusting my gas vent. Come to find out the vent was not properly strapped down. Luke adjusted the gas vent pipe while providing invaluable education on the maintenance and care the HVAC system. Great work, I highly recommend this professional!
01:43 13 Dec 19
Luke Mitchell from Airtron San Antonio came to help us determine why our back bedrooms in our newly built home were colder than the rest of the house. He took his time to determine the variance in temperature then went into the attic to adjust the flow in our home. He was patient and asked us a lot of questions about the heating and cooling in our home then he made the necessary adjustments. Thank you so much for taking pride in your job and making sure we felt comfortable with the adjustments. We appreciate it!!
23:52 11 Dec 19
Our air conditioning system was guaranteed several years ago through Airtron when we built our house. We have had to call a few times over the years, nothing big. Everything has been covered. We have always received good service, but our favorite Airtron Technician is Rogelio Pena. He is very polite and we appreciate him.
15:10 20 Nov 19
Luke Mitchell was very timely and very courteous. Fixed the fan and even went the extra mile to check the vents the air flow in my master closet to make sure everything was flowing properly. Excellent friendly service!!!
18:03 12 Nov 19
We just had our semi-annual check up. The technician, Travis T. was professional, knowledgeable and respectful. I would highly recommend Airtron and Travis.We requested from Airtron to have Travis T. come back to perform our Fall check up. As usual, Travis was punctual and professional and answered all my concerns. Once again I highly recommend Airtron and Travis. It is nice to be able to ask for a specific technician for the two yearly tune ups.
22:27 05 Nov 19
Time for our winter check-up and filter change on our air/heating unit. Joel Hanks was our Service Professional. Joel was so knowledgeable and worked diligently to complete our service. He was just the nicest and most respectful guy. He went far beyond what was necessary. We will certainly request Joel in the future. Very happy with Airtron.
00:13 31 Oct 19
I have been a customer of Airtron Heating and Air for 10 years now and over the years they have provided excellent service. I purchased their maintenance agreement and have enjoyed great service in maintaining my AC unit and a great response to emergency problems I have had over the years. Travis one of the Airtron technicians has been coming to my house now for several years for the twice annual service and has done a thorough inspection of the unit and answering any questions I may have. Very satisfied customer for many years.
06:35 24 Oct 19
I have been an Airtron customer for 10 years. I have been very satisfied with their service. I always request Anna because she’s a fantastic tech. She’s always very punctual, professional and courteous. She changes out the filters and explains things in layman’s terms. Always a pleasure having Anna service the A/C and heater.
02:13 23 Oct 19
Kudos to Randell Bowling-Airtron tech. He found the leak! We are appreciative of his perseverance and tenacity. He was at our home late into the night. He was cognizant if our needs to be comfortable since we had children. When he found the leak! We cheered! He is the modern day superhero-keeping Texans cool. Thanks Randell!
17:03 22 Oct 19
The Airtron plan is worth every penny. I recently have had issues with my system so they have had to come out several times to fix it. The service professional that came out today was outstanding!! Thank you so much Mario Garza!! He was able to fix the problem in an efficient and professional manner. He thoroughly explained the issue and answered all our questions. He is a huge asset to Airtron. Thank you.
15:39 11 Oct 19
Philip Charo handled my service call. He is very knowledgeable and fixed the issue. He is great at explaining in layman’s terms what he is doing. Superb customer service. My hats off to a hard worker.
15:06 09 Oct 19
Five Stars are not enough for our stellar Customer Service experience with Airtron!Our technician, Julian Gonzales, came out to assess our situation with our HVAC unit and went into great detail the repairs to be done. After determining additional parts were needed , he ordered the parts that day and returned a few days later to complete the repairs. Again, Julian was very thorough in his explanation of the process. We appreciate his professionalism and knowledge and would happily request him again as our technician!In addition, Patricia and Kelly in Customer Service and Andrew in the Parts Department were so accommodating and their assistance is greatly appreciated as well!Thank you Airtron!
00:30 09 Oct 19
I contacted my home builder about one of the rooms in my house at a much lower temperature than the rest and they put me in touch with Airtron for an A/C balance. Airtron contacted me pretty quickly and sent one of their techs, Luke Mitchell, out to help me. He was extremely quick and helpful and explained the reasons for the change he made. I would definitely call them again!
15:04 01 Oct 19
Highly recommend Airtron for any issue big or small. Ricardo Valdez in particular, was a huge help in restoring our AC unit. He explained what he was doing very thoroughly and went above and beyond to make sure we were satisfied with his work. I will definitely be requesting his service again in the future!
21:29 30 Sep 19
As usual, I am very pleased with service from Airtron. The serviceman, Richard called me an hour ahead; arrived when he told me he would. He was respectful, polite, thorough. He explained exactly what he was going to do. He helped me figure out the correct filter I needed. He also told me the drain needed some clearing which was helpful. He left me material for some new features Airtron is offering for more efficient functioning of the system. You will not regret choosing Airtron. The seasonal inspection, maintenance is worth every penny. I am a very satisfied customer.
21:39 24 Sep 19
Our builder used Airtron for our AC installation and they have been quick to come out and resolve any issues that arise. Luke Mitchell was the service professional that came out to balance the room temperatures in a few of our bedrooms today. He was very helpful in explaining the system and how to best utilize the thermostat to cool the house evenly.
21:26 21 Sep 19
I work for a company that prides itself on do what is right for the customer. I recently had a bi-annual maintenance service performed by Rick Valdez, and the entire experience with him proved that he truly had my best interest at heart. I want to commend any company that encourages that type of experience for their customers. He impressed me so much, that I would like to request that he personally perform my maintenance from this point forward. He truly was looking out for me since I am not knowledgeable about AC mechanics. I completely trust his recommendations.
22:28 03 Sep 19
Jose Benavidez came out to do warranty service at my home today and he was awesome! He explained everything very clearly and took the time to make sure I was comfortable with the work being done in my home. He is very efficient in his work and I would definitely recommend him to any of my friends and family. Thank you Jose for the service you provided and for making me feel comfortable. I appreciate you taking the time to explain in detail the issue and the steps it would take to resolve it. You went above and beyond and therefore exceeded my expectations! Thanks again!
19:09 26 Aug 19
My A/C unit went out on Sunday and I couldn’t get service until the following day. Randall B. came out on Monday to make the necessary repair. Just seeing him was a blessing! He was very professional and courteous. He covered everything and made sure I was aware of what he was doing along the way. For that I will continue to remain a loyal customer!
19:49 23 Aug 19
Airtron provided great and quick service. Had to have my blower motor replaced. Jim, the first Technician installed a temporary motor so we wouldn’t be miserable in a hot house. When the replacement part came in, Randall the Second Technician continued the great service by keeping me informed on his estimated time of arrival. Randall installed the new motor in no time and was off to his next appointment.
00:04 23 Aug 19
We had experienced our master bedroom being noticeably hotter than the other rooms of the house. Luke came out to balance rooms to make it more comfortable. He was knowledgeable and professional about our issue. He climbed in our hot attic to check the system. We are appreciative of his kindness and attention to detail.
16:20 23 Jul 19
Awesome service! Luke Mitchell was extremely courteous and helpful when our A/C unit stopped working. He was prompt and very knowledgeable. We had an issue with ants coming into the unit and he addressed every issue we had and went above and beyond to ensure we were taken care of. I am happy to say the A/C is running great already! Thanks Luke and Airtron for such good service.