18:03 12 Nov 19
We just had our semi-annual check up. The technician, Travis T. was professional, knowledgeable and respectful. I would highly recommend Airtron and Travis.We requested from Airtron to have Travis T. come back to perform our Fall check up. As usual, Travis was punctual and professional and answered all my concerns. Once again I highly recommend Airtron and Travis. It is nice to be able to ask for a specific technician for the two yearly tune ups.
22:27 05 Nov 19
Time for our winter check-up and filter change on our air/heating unit. Joel Hanks was our Service Professional. Joel was so knowledgeable and worked diligently to complete our service. He was just the nicest and most respectful guy. He went far beyond what was necessary. We will certainly request Joel in the future. Very happy with Airtron.
00:13 31 Oct 19
I have been a customer of Airtron Heating and Air for 10 years now and over the years they have provided excellent service. I purchased their maintenance agreement and have enjoyed great service in maintaining my AC unit and a great response to emergency problems I have had over the years. Travis one of the Airtron technicians has been coming to my house now for several years for the twice annual service and has done a thorough inspection of the unit and answering any questions I may have. Very satisfied customer for many years.
06:35 24 Oct 19
I have been an Airtron customer for 10 years. I have been very satisfied with their service. I always request Anna because she’s a fantastic tech. She’s always very punctual, professional and courteous. She changes out the filters and explains things in layman’s terms. Always a pleasure having Anna service the A/C and heater.
02:13 23 Oct 19
Kudos to Randell Bowling-Airtron tech. He found the leak! We are appreciative of his perseverance and tenacity. He was at our home late into the night. He was cognizant if our needs to be comfortable since we had children. When he found the leak! We cheered! He is the modern day superhero-keeping Texans cool. Thanks Randell!
17:03 22 Oct 19
The Airtron plan is worth every penny. I recently have had issues with my system so they have had to come out several times to fix it. The service professional that came out today was outstanding!! Thank you so much Mario Garza!! He was able to fix the problem in an efficient and professional manner. He thoroughly explained the issue and answered all our questions. He is a huge asset to Airtron. Thank you.
15:39 11 Oct 19
Philip Charo handled my service call. He is very knowledgeable and fixed the issue. He is great at explaining in layman’s terms what he is doing. Superb customer service. My hats off to a hard worker.
15:06 09 Oct 19
Five Stars are not enough for our stellar Customer Service experience with Airtron!Our technician, Julian Gonzales, came out to assess our situation with our HVAC unit and went into great detail the repairs to be done. After determining additional parts were needed , he ordered the parts that day and returned a few days later to complete the repairs. Again, Julian was very thorough in his explanation of the process. We appreciate his professionalism and knowledge and would happily request him again as our technician!In addition, Patricia and Kelly in Customer Service and Andrew in the Parts Department were so accommodating and their assistance is greatly appreciated as well!Thank you Airtron!
00:30 09 Oct 19
I contacted my home builder about one of the rooms in my house at a much lower temperature than the rest and they put me in touch with Airtron for an A/C balance. Airtron contacted me pretty quickly and sent one of their techs, Luke Mitchell, out to help me. He was extremely quick and helpful and explained the reasons for the change he made. I would definitely call them again!
15:04 01 Oct 19
Highly recommend Airtron for any issue big or small. Ricardo Valdez in particular, was a huge help in restoring our AC unit. He explained what he was doing very thoroughly and went above and beyond to make sure we were satisfied with his work. I will definitely be requesting his service again in the future!
21:29 30 Sep 19
As usual, I am very pleased with service from Airtron. The serviceman, Richard called me an hour ahead; arrived when he told me he would. He was respectful, polite, thorough. He explained exactly what he was going to do. He helped me figure out the correct filter I needed. He also told me the drain needed some clearing which was helpful. He left me material for some new features Airtron is offering for more efficient functioning of the system. You will not regret choosing Airtron. The seasonal inspection, maintenance is worth every penny. I am a very satisfied customer.
21:39 24 Sep 19
Our builder used Airtron for our AC installation and they have been quick to come out and resolve any issues that arise. Luke Mitchell was the service professional that came out to balance the room temperatures in a few of our bedrooms today. He was very helpful in explaining the system and how to best utilize the thermostat to cool the house evenly.
21:26 21 Sep 19
I work for a company that prides itself on do what is right for the customer. I recently had a bi-annual maintenance service performed by Rick Valdez, and the entire experience with him proved that he truly had my best interest at heart. I want to commend any company that encourages that type of experience for their customers. He impressed me so much, that I would like to request that he personally perform my maintenance from this point forward. He truly was looking out for me since I am not knowledgeable about AC mechanics. I completely trust his recommendations.
22:28 03 Sep 19
Jose Benavidez came out to do warranty service at my home today and he was awesome! He explained everything very clearly and took the time to make sure I was comfortable with the work being done in my home. He is very efficient in his work and I would definitely recommend him to any of my friends and family. Thank you Jose for the service you provided and for making me feel comfortable. I appreciate you taking the time to explain in detail the issue and the steps it would take to resolve it. You went above and beyond and therefore exceeded my expectations! Thanks again!
19:09 26 Aug 19
My A/C unit went out on Sunday and I couldn’t get service until the following day. Randall B. came out on Monday to make the necessary repair. Just seeing him was a blessing! He was very professional and courteous. He covered everything and made sure I was aware of what he was doing along the way. For that I will continue to remain a loyal customer!
19:49 23 Aug 19
Airtron provided great and quick service. Had to have my blower motor replaced. Jim, the first Technician installed a temporary motor so we wouldn’t be miserable in a hot house. When the replacement part came in, Randall the Second Technician continued the great service by keeping me informed on his estimated time of arrival. Randall installed the new motor in no time and was off to his next appointment.
00:04 23 Aug 19
We had experienced our master bedroom being noticeably hotter than the other rooms of the house. Luke came out to balance rooms to make it more comfortable. He was knowledgeable and professional about our issue. He climbed in our hot attic to check the system. We are appreciative of his kindness and attention to detail.
16:20 23 Jul 19
Awesome service! Luke Mitchell was extremely courteous and helpful when our A/C unit stopped working. He was prompt and very knowledgeable. We had an issue with ants coming into the unit and he addressed every issue we had and went above and beyond to ensure we were taken care of. I am happy to say the A/C is running great already! Thanks Luke and Airtron for such good service.